Skip to content
Submit a Request
  • There are no suggestions because the search field is empty.

How to Retrieve a User’s Completion Certificate

View and download a learner’s completion certificate from their course record.

How to Retrieve a Learner’s Completion Certificate

Administrators can view and download a learner’s completion certificate once a course has been successfully completed.

Retrieve a learner’s completion certificate

  1. From the menu on the left side of the page, select Users, then click List All Users.
  2. If needed, use the search option above the list of users to find the specific learner.
  3. In the Total Online Courses column, click the blue number for that learner.
  4. Locate the relevant course and click the book icon on the right side of the row.
  5. In the window that opens, click the certificate icon.
  6. In the pop-up window, click View next to Course Certificate.

The certificate will open as a PDF file that can be downloaded or saved.

Important notes

  • A certificate is only available once the learner has completed the course successfully
  • Certificates are generated automatically by the system
  • If the course requires accreditation tracking (for example, SRA Continuing Competence, HK CPD, or HK RME), the relevant accreditation must be enabled for the learner