A learner finished a course but it still shows as In Progress: what can I do?

Quick answer: A course only completes when the learner clicks Complete the Course at the end and closes it with Exit. Ask them to reopen the course and do this.

Fix it

Ask the learner to open the course again from To Do.
Go to the last page and click Complete the Course.
Close it with the Exit button at the top right, not the browser tab.

To check it worked, go to User Management, click the training record icon next to the learner and open Courses. Completed courses show in green.

Tip: Until the course registers as complete, the learner may keep getting reminder emails for it.

Still showing In Progress?

Email workwizesupport@vinciworks.com with the learner's name and the course, and Support can register the completion. Administrators can't edit training records themselves.

If it keeps happening, especially on mobile devices, Support can also set your courses to open in the same window instead of a pop-up, which usually stops it.