How do I add, edit, archive or restore a user in WorkWize?

Quick answer: Go to User Management. Use Add to create a user, the edit (pencil) icon to change their details, and Archive for someone who has left. To bring someone back, use Archived Users > Recover. Training history is always kept.

Add a user

In User Management, click Add.
Fill in the fields marked *, including a correct email address so they receive enrolment emails.
Choose their Company Unit with the search icon, leave User Group as User, and click Save.

Add or update lots of users

Click Import Users, download the template, fill it in and save it as a UTF-8 CSV. To clear a value, enter #BLANK# in the cell.

Important: Only tick "Archive users not present in data file?" if your file contains every active user. Anyone missing from the file will be archived.

Edit a user

Click the edit (pencil) icon next to them, make your changes and click Save. To change a username or password, click their last name and use Login Details.

Archive a user

Tick the user, click the red Archive button and click Yes. They can no longer log in, but their training history is kept.

Restore an archived user

Click Archived Users, search for the user and tick them.
Click Recover, then Yes.
Click Active Users to leave archive mode.

Something isn't working

WorkWize won't save a new user

The username may already exist. Check Archived Users and recover them instead of adding them again.

A user keeps getting archived

Check their Login Expiry date, and whether your imports use the "Archive users not present in data file?" option.

Still need help?

Email workwizesupport@vinciworks.com with the user's name, their username and a screenshot of any error.